FAQ

All the FAQ you were lookin' for!

• What is a domain name?

  Hey Digital Assets Fan....because you're here on this site looking for domain names, we reckon you have a pretty good idea what a domain name is...however...if you'd like a little more techie insight...here you go...

   

  A domain name is your address on the web. Underlying each domain name is a number called an IP address. These numbers look something like this: 216.115.108.243. Computers all around the world are identified to each other by these numbers. That's how they contact each other and how you get found. Remembering numbers would drive you nuts, so we humans use names instead. Pretty simple really.

  Remember ...Your domain name is the digital asset that underpins your organisation’s entire online identity.

• What domains can I register?

  You can register any domain that is not currently owned by someone else. You can buy a premium domain for your business or personal site from Digital Assets, and then dance up and down with excitement. Or you can register a domain that is not currently owned by anyone else, through our partner www.Showbizdomains.net by clicking on the link. For the tanned and beautiful Aussies amongst us...try our OZ site at www.Showbizdomains.com.au to register great Aussie domain names.

• How do I Buy my Domain Name?

  SCENE 1. Find the Name you want . You can use either the search button above or view your chosen Category on the search menu.

   

  SCENE 2.You progress through the Registration process and payment cart.

   

  SCENE 3. You make your payment to either  PAYPAL  or our secure agent  ESCROW.COM

   

  SCENE 4 (a) Using PAYPAL- You will be taken to a secure page that will allow you to buy without sharing your financial information with the seller (in this case,us, Digital Assets). See SCENE 5 (a)

   

  SCENE 5 (a)  When you have made your payment, we will email you out your Domain Name Transfer Contract (DNTC)  for you to read, agree to, sign, scan and return to us. Once we can confirm we have received your payment  and signed contract (usually within 1-3 business days), we will  notify you by email and send your AUTH CODE (the secret code you need to get your domain) and Transfer instructions. We are here to help you every step of the way, so call us if you need any hand-holding or TLC.

   

  SCENE 4 (b) Using  ESCROW.COM- Escrow.com is an independent company specialising in escrow and online transactions (learn more about them below). They will process your payment (which can usually be made by credit card-Visa, MasterCard or Amex, wire transfer, check or money order) and will complete your transaction only after SCENE 5(b)

   

  SCENE 5 (b).-------You have returned your signed Domain Name Transfer Contract (DNTC)  and we transfer the Domain Name to you. ------- This will be independently verified by ESCROW.COM. Once they are assured that the title to the domain name has been successfully transferred to you, they will release your payment to us. So you see, you're completely protected.

   

  SCENE 6. For those of you into instant gratification...This is where you need to exercise a little patience. The payment and transfer process takes from 1-7 days (3 on average) It's a bit like waiting for the reviews to come out. You don't need to bite your nails off though because....by the end of the process.....

   

  SCENE 7 You now own your domain name. Congratulations! ------ and if you need a little help getting your website up and running...we can help you here too !

   

  see our blog for loads of tips and helpful ideas.

   

• How to Sell my domain name

  If you have a premium domain name you'd like to sell...or donate to the cause...feel free to contact us at 

  sellmydomain@digitalassetsglobal.com. We can't guarantee we can sell it, but we'll give it our best shot.

  We charge an agent's commission of 10% + expenses. ( like limo drivers, champagne and massages... naturally!)

• How is my Digital Assets Domain Name transferred to me?

  Domain Name Transfer Policy- ICANN

  http://www.icann.org/en/resources/registrars/transfers/name-holder-faqs

   

  The domain name is transferred by us to either your chosen registrar or one of several we can recommend. The transfer process itself involves changing all the details of ownership from us to you (we do this for free) and you paying a transfer or re-registration fee to your Registrar. (Fee depends on your Registrar and your domain name extension eg .com or .eu or .co.uk) Don't worry we can help you here. Some registrars charge the earth to transfer and re-register your name. We know of several who are reputable, reasonable and fairly priced. That's us of course! As a reseller for several major registrars we can get you a good deal and will make these available to you in your personal Digital Assets Brand Room. 

  But naturally, it's totally up to you who you choose.

   

  Things that YOU have to do.

   

  1. Choose an exciting Digital Assets Name to purchase.

  2. Fill in your Registration details at Digital Assets

  3. Complete the Form requesting new Registrant information (if different from your account registration info.)

  4. Retrieve your user and login password from the email we will send to you then...

  5. Login to your personal Digital Assets Brand Room.

  6. Inside your Digital Assets Brand Room account panel you will be offered a direct link to both of our Registrars. By clicking the relevant link, you will be taken to that Registrar and invited to set up your own account. (please note ...these sites are secure and separate from the Digital Assets main site.) Once your Account has been set up at either or our partner  ShowbizDomains.net or Showbizdomains.com.au, you will be able to find and follow instructions on how to set up a domain transfer.(see below for our brief summary of what to do and what to expect)

  6. Naturally, if you prefer to use your own Registrar for the Transfer, then you need only visit your own registrar's website and follow their Transfer instructions.

  7. Complete The Domain Name Transfer Contract that we will email you and also upload to your personal Digital Assets Brand Room and return it to us within 48 hrs.

   

  Things that WE have to do

   

  1. Send you a big warm congratulations along with your Domain Name Transfer Contract for you to sign.

  2. Unlock the domain name

  3. Send the AUTH Code (EPP Key) to you or to ESCROW.COM (if the transaction is being conducted through them) We will send the AUTH Code (to your email) and Post the AUTH code in your secure account page.

  3. Acknowledge and agree to the domain name transfer as the losing Admin Contact when we receive a request from the winning Registrar. This step generally helps to validate the authenticity of the request for a transfer of domain name.

   

  A domain transfer is, in effect, to transfer the domain name from the management under one registrar to another registrar. As a registrar is only responsible for the management of your domain records, this transfer should in no way affect your website, relevant email or DNS.

   

   If the administrator does not accept the transfer within a given period of time (within 5 days) then the registrar will assume that the transfer has been rejected. For this reason, it is important to ensure that all the contact information in your domain records is updated and valid.

   

  If the email has been accepted then your transfer is effectively in progress. 

   

  Important Note regarding transfers in general.

   

  In order for the transfer of a domain name to be successful, that domain must be active. If, the domain is locked, inactive or in the process of being deleted or redeemed, then this does not meet the criteria for a transfer.(all Digital Assets names are ACTIVE)

   

  A domain must also have been registered for more than 60 days before you are allowed to transfer registrars. 

   

  If, however, your domain happens to be involved in a legal dispute or if you are facing bankruptcy then the transfer of a domain name will not take effect.

   

  If successful, the transfer of your domain name generally takes at least seven working days to complete - this can be shorter or longer depending on the registrar you choose. 

   

  The cost of transfer will also vary depending on the registrar. Some registrars may be more willing than others to work out a package deal for you. The deal you score will depend on the registrar and on the amount of time you put into finding a package that is most suited to your needs. Our registrars Showbizdomains.net or Showbizdomains.com.au give great deals.

   

   

  Special Transfer Requirements

   

  EU Domain Names

  For .eu domains the current registrant (that's us) contact email address will receive email from the .eu registry (EURid) which needs to be approved within 7 days of the transfer order. The new expiration date of the domain will be 1 year from the completion date of the transfer.

   

  CO.UK Domain Names

  The process is available here.

   http://www.nominet.org.uk/uk-domain-names/manage-your-domain/transfer

   

   

   

   

   

   

• Choosing a Registar to Transfer my name to.

  There are several advantages to transferring your domains to our partner    Showbizdomains.net

   

  The best reason is that the transfer can be done quickly as we can move the domain from our account into your account relatively easily. Below are some great goodies you get with Showbizdomains.net.

   

  • 24x7 Toll-free, friendly, domain help.
  • Website setup
  • Hosting packages
  • Lots of free services, including:
    • Domain/URL Forwarding
    • Email Forwarding
    • Bulk Tools
    • Domain Control Panel
    • Parking Page
    • DNS Services
    • Sub-domains
    • Reports
    • Registrar Lock

   

  If you are buying an Aussie domain name...then Showbizdomains.com.au is the one we recommend.

  The best services for your business

  We offer a full range of web services, from domain registration to web hosting, and everything in between.

  Secure your domain with Domain Privacy and stay in control of it with Domain Manager.

  Choose the right level of hosting for your business, from our full range of Cloud and cPanel Hosting products. Just need a professional email address? Look no further than our Email Hosting product. 

  On top of this, you get personal support by our Australian-based support staff.

   

• How can I be sure I get my domain name when I've paid for it?

  This is the question on everyone's lips. And we can best answer the question by telling you about the process we've set up whereby you get your name and we get paid.------- The transaction is not done by us at all. It's done by one of two independent parties called ESCROW.COM or through a secure transaction using PAYPAL.

   

  Once the domain name is successfully transferred, you will see all your details in the WHOIS record. It's here that you can verify all the details and smile happily, reassured it's all yours.YES!

  You can check the whois here

  Search for a domain name.

• Who is ESCROW.COM and what do they do?

  Escrow.com is a highly reputable, US based escrow service company and e-commerce transaction specialist.

   

  As a trustworthy and impartial third party, they can directly facilitate the process by which buyer and seller can transact with each other in perfect confidence.

   

  Basically, it works like this.

   

  1.The buyer pays the purchase price of the domain name to escrow.com by means of cheque, credit card or wire transfer

   

  2.. As soon as the funds are cleared the seller is notified. The Seller then transfers the domain name to the buyer.

   

  3.Once escrow.com verifies that this has been done, the buyers funds, less escrow.com's fees, are released to the seller.

   

  All parties have what they want.

   

  The buyer has the domain name. The seller has the payment. And escrow.com has their commission. For those of you in showbiz or real estate, this will seem familiar to you, it's like working through an agent. To view escrow.com's site and learn more about what they do first hand, Click here

• What should I know about Trademarks and Disputes ?

  You should know that once you register a domain name someone may feel that you've staked a claim on their turf. The onus is on you to check out the trademark status of any name you want to register. If there is a dispute you have recourse through ICANNs dispute resolution process or Nominet's dispute resolution service (for uk names). For more information on this see our Terms and Conditions.

• Who is Digital Assets and what do we do?

  Digital Assets has selected a portfolio of Premium domain names ready to be put out to work for you! 

  Our company HQ is in Sydney, Australia yet our reach is global...and it was a domain name that got us there.

  We offer you a 5 star concierge service allowing you to browse, select,and purchase your domain name in a secure environment, hassel free.

  With team leaders who've been in the domain name business since 1998, we're sure you will be professionaly guided to make the best decision for your future branding needs.

  We are delighted to offer you the opportunity to view our various niche domain name portfolios, which appear as categories in the seach sections of the site.

  They cover these 4 major areas  : The Arts, Business, Real Estate and Technology 

  Enjoy your visit. We hope you find just the name you are looking for. It's definitely possible!  

   

   

   

• Why is a Digital Assets domain name useful to me?

  A lot of the Digital Asset names are generic, meaning that they describe a category or function. For example...producers.co.uk,costumedesigner.com. When you own the name, people searching for that particular function may type the name into the address bar and search. If you own the name, guess whose website name has a good chance of being found near the top of the pile? Yours! Other names that we have are specially selected to be memorable and descriptive...take voiceoverguru.com for example. Other names make great keywords for search engines. e.g presentationskillscourses.com or speakingtips.com, 3d-printpress The list goes on.

• How can I make the most out of my Digital Assets Domain name?

  Digital Asset domain names are names that make it easy for people to find you. They are names that can give you a sense of status, recognition, and power. And well used, they are names that can establish a brand for you, and potentially increase your perceived commercial value. But, as always, it's up to you to make the most  of the opportunity the Digital Asset domain name you've chosen affords you. On our sister site's  Blog you will find some suggestions on how to turn a name into a site and your site into a STAR !

• How do I get my website up and running ?

  Once you are the proud possessor of your new Digitsl Assets domain name you will probably want to jump right in and use it. Whoa!

  First of all you need to make sure it is properly set up so that the name points to a location on the web.

   

  You need the following.

   

  • An ISP (internet Service Provider) so you can access the internet from your computer.
  • A web site host, complete with DNS servers, who will set up a "location"for your website)
  • A website (designed by you or someone else) and...
  • One or more email addresses that lead to you and yours.
  • A personal assistant to serve you caviar and tell you how wonderful you are.

   

  Phew! For many of you this is old hat, but to some this may seem like an horrendous technical minefield. It is to you latter folk we speak. Check out our suggestions and hot tips on how to set up a great site on our Hot Tips  blog post.

• How do I promote my website. Any Ideas ?

  OK. So you're up and running. Now what? You guessed it, it's time to promote yourself. No-one in the business game for that matter, can escape the fact that the money flows where the attention goes. And we strongly suspect that you'd like to be an attention-getter. Why not go to our How to get yourself noticed blog post to find out more.